Global Village

Health & Safety: Guests with pre-existing medical conditions, recent surgeries, or pregnancy are advised not to participate in adventurous activities.

Payment Terms: Full payment is required to confirm a booking.

Payment Options: Accepted methods include online prepayment and cash payment at the pickup location (must be confirmed at the time of booking).

Payment Deadline: If payment is not received at least 48 hours before the activity and no cash arrangement is confirmed, the booking may be cancelled without notice.

Guest Cancellations: Cancellations made less than 24 hours before the scheduled activity are non-refundable.

No-Show: Failure to arrive on time at the pickup point will be treated as a no-show and is non-refundable. No refunds will be issued for missed tours due to late arrival, inaccurate pickup information, or unresponsiveness to confirmation messages.

Refund Process: Valid refunds will be processed within 3 business days. Refunds will be made to the original payment method.

For card payments, it may take an additional 3 to 7 working days for the amount to appear in your bank account.

Refunds for cash payments will be made in cash, either in person or through a mutually agreed method.